Below FAQ are some common concerns of our clients before purchasing their products, if you have other questions, please just send it to lilianz@lznecklace.com
When you’ve found the items you want to buy, select the material and size (if required) and click on the ‘ADD TO CART’ button. This will automatically put the item in your cart. You can see how many items are in your cart and edit them at any time by going to the bag icon in the top right hand corner. If you’re happy with the items in your shopping bag, click ‘CHECKOUT’ button to complete your order. Once the order has been placed you will receive a confirmation email to the email address you registered on with the details of your order. If you do not receive this we advice to first, check your junk mail and if it's not there then email us at lilianz@lznecklace.com to request your confirmation to be confirmed and resent.
No, you can also place orders as a guest. However, we recommend that you sign up so you can enjoy a smoother and more convenient experience, and to get updates about new arrivals and attractive offers.
Yes! All orders include tracking, you can find your tracking number in the email and your LZ account you received when we shipped your order.
No, orders cannot be cancelled once they are placed and payments have been made. For this reason, please double-check your order details during check-out and before making a payment to complete your order.
We believe in the importance of environmental protection and improvement for the long term. We always strive to minimise environmental impact, aiming for continuity in everything we do. That includes our handling process of invoices as well as anything else. However, you may still request the invoice in the remark column while checkout if you need.
Yes, if you contact us within an hour of placing the order it may be possible to amend your order. If it’s regarding changing the delivery address we would suggest email us at lilianz@lznecklace.com straight away. However, if your require adding another item to your order, we suggest placing a separate order and then informing us so we can match up your orders.
Unfortunately no. At the moment we are not able to take custom orders.
Yes, you will be given the opportunity to create a personalized message (not more than 100 characters). Just request and type your message in the Add Order Note/ Special Instructions column while checkout. The small message card will arrive with your gift package. The package will not have any other additional form identifying you as the giver. For this reason, we encourage you to at least enter your name on the gift message.
The theme package includes Theme source, Photoshop design files and manual guide.
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